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For bus, limousine & private car
- More than 10 days prior to your departure date: 100% refund but with USD 3 / person as handling fee
- Between 5 – 10 days prior to your departure date: 30% of the total price or deposit is forfeited
- Between 2 – 5 days prior to your departure date: 50% of the total price is charged
- Within 2 days prior to your departure date: No refund
- Passenger not showing up: No refund
For train ticket
- More than 15 days prior to your departure date: A refund is possible but with 10% of the total price charged as a handling fee
- Between 5 – 15 days prior to your departure date: 50% of total price will be refunded
- Within 5 days prior to your departure date: No refund
- Passenger not showing up: No refund
For day tour & package tour
- More than 30 days prior to your departure date: 100% refund but with USD 5 / person as handling fee
- Between 10 – 30 days prior to your departure date: 35% of the total price or deposit is forfeited
- Between 3 – 10 days prior to your departure date: 50% of the total price is charged
- Within 3 days prior to your departure date: 100% of total price is charged
